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  • Just wanted to say that I've recommended you to all my friends and everyone I have shown the pen to has been amazed. Keep up the good work! :)

    J. Ezekiel
  • Thank you for making one of the best electronic devices in the world. Some say the world changed after the first Nintendo was sold, I say mine change the day I got my K-Vape Micro-Dx in the mail. Thank you again!

    L. Roland
  • Just wanted to let you know how happy I am with my K-Vape Micro-DX. So much better than my Pax. A real pleasure to use

    M. Frumkin
  • Just had to thank you. This is my first portable vape and you have a customer for life.

    Tommy Dial
  • Aloha, Thanks you have my business for life and I will spread the good word on Kandypens

    Mahalo, Paul
  • Just wanted to say you guys Rock!!! I will tell everyone I know what great service kandypens has Thank you again

  • Thank you so much! the K vape is literally the best hand held vaporizer and overall vaporizer I have ever used. Thank you for engineering such a product and thank you for your swift and awesome customer service! With Gratitude

  • Let me start off with saying “Thank you”. Thanks to everyone who was part of the making of the “K Vape” vaporizer. In all my experiences with various Portable Vapes, this is by far the best vaporizer on the market today. I have never experienced such an awesome experience in my entire years of vaping, to add I was vaping on the first level with no issues, that’s right NO ISSUES whatsoever. Regard

    E martinez
  • I received my product a few days ago and i must say i love it. For the price, u cant beat it. Id recommend it over the pax any day and that cost me 249.99 if i remember it came with a grinder that ill never use just because it looks that damn cool...i mean im having to slowly become accustomed to it because it packs a mean punch lol...thanks for the great business

    Cody K
  • I just wanted to write a quick e-mail to acknowledge the GREAT customer service and speedy responses from Donny. He was truly helpful and engaging. He deserved my recognition. In addition, I want to congratulate you on putting together a great product.

    J. Morera
  • I recently received the K-Vape Micro Dx. And honestly its amazing, the design, the led screen, the temperature control, the child safety, the micro usb charging port... EVERYTHING

    J. Marte
  • I just wanted to thank everyone that assisted in replacing the small piece of my micro DX. I appreciate the wonderful customer service and quick replacement....Also I'm thoroughly enjoying your product!! Have a great day :-)

    Mark H
  • Hands down best customer support and products ever! Many many thanks! Arrived just in time for vacation. Yet again another fantastic experience with Kandy Pens and their support team.

    J. Marte


  • Will my packaging be discreet?

    Yes, we respect the privacy of all of our customers and hold it in the highest regards. All packages are sent via USPS in white padded envelopes with no indication of the contents inside.

    Is my personal information safe and secure when ordering on your website?

    Yes, we use the latest and greatest encryption technology on our website including SSL and 128 bit encryption technology. We do not sell or rent your information to any third parties. We are PCI compliant and do not store credit card information. Feel free to review our privacy policy here:

    Do we accept International Orders?

    Yes, we accept orders from all countries. Please check with your local customs office to make sure our products are allowed into your country.

    How do I clean my atomizers?

    Use the cleaning brush included in your SkyCloud Kit

    What is our Lifetime Warranty?

    KandyPens offers a Lifetime Warranty on the life of the batteries of our products. If for any reason your battery stops working please contact our customer support department. Unfortunately, Skycloud atomizers are not covered by our lifetime warranty. Most Skycloud atomizers will need to be replaced over time depending on usage.

    Where is KandyPens based?

    KandyPens, Inc. is based in beautiful Santa Barbara, CA, USA.

    Where is my product shipped from?

    All orders are shipped from our distribution center in Phoenix, Arizona.

    How do I know when my SkyCloud is fully charged?

    Your SkyCloud is fully charged when the indicator light at the base of the battery has turned off. 

    Is the SkyCloud's technology patented?

    We are currently in "patent pending" status. 

    My SkyCloud battery won't power up.

    First, make sure your battery is fully charged (light at the bottom of battery will turn off after fully charged). Second, click the power button 5 times in a row quickly. Watch this video for further explanation:

    If the power button blinks when you press the power button, there is a connection issue with the atomizer. Please check all 3 atomizers that come with your unit to make sure it's an atomizer issue and not a battery issue. If problems continue to persist please contact support.

    How long will it take to receive my order?

    All orders are shipped the next business day via USPS. Shipping takes 3-5 business days domestically for regular mail ($9.95), and 1-3 business days for priority mail ($24.95). International shipments take 1-2 weeks for delivery depending on customs in your country. 

  • What methods of payment are accepted?

    We accept Visa, Mastercard, Amex, and Discover.

    What is our return policy?

    We will honor full refunds (minus s/h) for any unused/unopened items within 30 days of purchase date. Please contact our customer service department at for service and support.

    Why aren't glass inserts included?

    Glass inserts aren't included because not everyone uses the SkyCloud for dry-tobacco

    What is your best product for aromatic material/flower?

    If you're looking for a device which was made for aromatic material/flower, we recommend the K-Vape. It has a .6 gram chamber and won't combust your material.

    Does the SkyCloud work well for aromatic material/flower?

    Yes, the Skycloud works great for aromatic material/flower BUT it only has a 6mm wide chamber.  The K-Vape has a .6 gram chamber and was designed for use with

    aromatic material/flower. If your primary use is for aromatic material/flower then go with the K-Vape!

    What is your returns address?

    Our returns address is: KandyPens, Inc., 10645 N. Tatum Blvd., Ste. 200-208, Phoenix, AZ 85028. Please contact BEFORE you return any products that need repair/replacement for an RMA. Thank you.

    How do I get replacement atomizers for my Black Edition ?

    All you need to do is contact and pay the $9.95 s/h fee.

    How do I remove my K-Vape mouthpiece?

    We have re-designed the mouthpiece for our K-Vape vaporizers to make them more secure for when you are on-the-go. To remove the mouthpiece, push from the SIDE of the mouthpiece (rather than from the front or rear of the unit) with your thumb. It should come right off and will get easier the more you use it. 

    Watch instructional video here:

    How long will it take to receive my order?

    All orders are shipped the next business day via USPS. Shipping takes 3-5 business days domestically for regular mail ($9.95), and 1-3 business days for priority mail ($24.95). International shipments take 1-2 weeks for delivery depending on customs in your country. 

    How can I contact Customer Care directly via telephone?

    Please call our Customer Care office anytime M-F 9AM-6PM PST at 855-526-3904.

    How do I safely remove atomizers?

    Please view the following video regarding atomizer removal.

    Remove Atomizers

  • Didn't find what you're looking for in our FAQ?
    Please call Customer Care at 855-526-3904 M-F, 9am - 6pm PST OR send
    an email to



    Got Crystal?

    We are very excited to announce the launch of our newest vaporizer "GALAXY"! GALAXY is the first vaporizer pen to utilize an all quartz crystal deep dish chamber with dual quartz rods, both wrapped in a titanium coil. No wick, glues, dyes, or plastics. What this means is you'll get the purest & cleanest hits on the planet, taking you "out of this world". Hence, the name: GALAXY. Enjoy!! XO

    SkyCloud AND Black Edition Awarded Top Vapor Pens of 2015

    We are both honored and flattered to be awarded by High Times Magazine for not one, but TWO of our pens!! Both the SkyCloud AND the Black Edition pens were awarded "Top Vapor Pens of 2015"! We have worked so hard over the last year to bring YOU the highest quality products aligned with stellar support and product servicing/warranty. Feels SO GOOD to get some recognition!! Thank you High Times Magazine!! XO

    Calling all DJ's, Bands, & Artists!!

    We're always looking for new artists to sponsor! We believe that every good artist needs a little "wind in their sales" to get where they need to be. Creativity fuels creativity! Please send us links to your artist profile, website, Instagram, Facebook, etc., so we can learn more about you. Send us an email to!


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