Just wanted to say that I've recommended you to all my friends and everyone I have shown the pen to has been amazed. Keep up the good work! :)
Thank you for making one of the best electronic devices in the world. Some say the world changed after the first Nintendo was sold, I say mine change the day I got my K-Vape Micro-Dx in the mail. Thank you again!
Just wanted to let you know how happy I am with my K-Vape Micro-DX. So much better than my Pax. A real pleasure to use
Just had to thank you. This is my first portable vape and you have a customer for life.
Aloha, Thanks you have my business for life and I will spread the good word on Kandypens
Just wanted to say you guys Rock!!! I will tell everyone I know what great service kandypens has Thank you again
Thank you so much! the K vape is literally the best hand held vaporizer and overall vaporizer I have ever used. Thank you for engineering such a product and thank you for your swift and awesome customer service! With Gratitude
Let me start off with saying “Thank you”. Thanks to everyone who was part of the making of the “K Vape” vaporizer. In all my experiences with various Portable Vapes, this is by far the best vaporizer on the market today. I have never experienced such an awesome experience in my entire years of vaping, to add I was vaping on the first level with no issues, that’s right NO ISSUES whatsoever. Regard
I received my product a few days ago and i must say i love it. For the price, u cant beat it. Id recommend it over the pax any day and that cost me 249.99 if i remember correctly...plus it came with a grinder that ill never use just because it looks that damn cool...i mean im having to slowly become accustomed to it because it packs a mean punch lol...thanks for the great business
I just wanted to write a quick e-mail to acknowledge the GREAT customer service and speedy responses from Donny. He was truly helpful and engaging. He deserved my recognition. In addition, I want to congratulate you on putting together a great product.
All orders are shipped the next business day via USPS. Shipping takes 3-5 business days domestically for regular mail ($9.95), and 1-3 business days for priority mail ($24.95). International shipments take 1-2 weeks for delivery depending on customs in your country.
We accept Visa, Mastercard, Amex, and Discover.
Yes, we accept orders from all countries. Please check with your local customs office to make sure our products are allowed into your country.
Use the cleaning brush included in your SkyCloud Kit
KandyPens offers a Lifetime Warranty on the life of the batteries of our products. If for any reason your battery stops working please contact our customer support department. Unfortunately, Skycloud atomizers are not covered by our lifetime warranty. Most Skycloud atomizers will need to be replaced over time depending on usage.
KandyPens, Inc. is based in beautiful Santa Barbara, CA, USA.
All orders are shipped from our distribution center in Phoenix, Arizona.
Your SkyCloud is fully charged when the indicator light at the base of the battery has turned off.
We are currently in "patent pending" status.
First, make sure your battery is fully charged (light at the bottom of battery will turn off after fully charged). Second, click the power button 5 times in a row quickly. Watch this video for further explanation: http://youtu.be/sdRz1USACXM
If the power button blinks when you press the power button, there is a connection issue with the atomizer. Please check all 3 atomizers that come with your unit to make sure it's an atomizer issue and not a battery issue. If problems continue to persist please contact support.
Please call our Customer Care office anytime M-F 9AM-6PM PST at 855-526-3904.
Please view the following video regarding atomizer removal.
We will honor full refunds (minus s/h) for any unused/unopened items within 30 days of purchase date. Please contact our customer service department at email@example.com for service and support.
Glass inserts aren't included because not everyone uses the SkyCloud for dry-tobacco
If you're looking for a device which was made for dry tobacco/flower, we recommend the K-Vape. It has a .6 gram chamber and won't combust your material.
Yes, the Skycloud works great for dry tobacco/flower BUT it only has a 6mm wide chamber. The K-Vape has a .6 gram chamber and was designed for use with dry tobacco/flower. If your primary use is for dry tobacco/flower then go with the K-Vape!
Our returns address is: KandyPens, Inc., 10645 N. Tatum Blvd., Ste. 200-208, Phoenix, AZ 85028. Please contact firstname.lastname@example.org BEFORE you return any products that need repair/replacement for an RMA. Thank you.
All you need to do is contact email@example.com and pay the $9.95 s/h fee.
We have re-designed the mouthpiece for our K-Vape vaporizers to make them more secure for when you are on-the-go. To remove the mouthpiece, push from the SIDE of the mouthpiece (rather than from the front or rear of the unit) with your thumb. It should come right off and will get easier the more you use it.
Watch instructional video here: http://youtu.be/6wbhb4MMXSI
We are always looking for new faces for modeling & promotions!! Please send us your pictures of you using your KandyPens Skycloud to firstname.lastname@example.org! All submissions are treated with the utmost confidentiality and will never be shared without your permission.
We are both honored and flattered to be awarded by High Times Magazine for not one, but TWO of our pens!! Both the SkyCloud AND the Black Edition pens were awarded "Top Vapor Pens of 2015"! We have worked so hard over the last year to bring YOU the highest quality products aligned with stellar support and product servicing/warranty. Feels SO GOOD to get some recognition!! Thank you High Times Magazine!! XO
We're always looking for new artists to sponsor! We believe that every good artist needs a little "wind in their sales" to get where they need to be. Creativity fuels creativity! Please send us links to your artist profile, website, Instagram, Facebook, etc., so we can learn more about you. Send us an email to email@example.com!
Kandypens is committed to only selling its products to people of legal smoking age.
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