Contact Crypto Casinos — Reach Our Editorial Team

Have a question about one of our reviews, spotted something that needs updating, or want to talk to us about a listing? This page explains how to reach the kandypens.com editorial team and what we can — and can't — help with.

What we can help with

Crypto Casinos is an independent research and comparison site covering crypto casinos available to US players. We're not a casino, a payment processor or a customer support desk for any of the operators we review. Before reaching out, it's worth knowing what falls inside our remit and what doesn't:

Editorial queries — questions about how we scored a site, why a particular operator is or isn't listed, or requests to correct outdated information (bonus terms change often, and we rely on readers flagging discrepancies as much as our own checks).
General feedback — thoughts on the site, suggestions for coverage, or reports of broken links and factual errors.
Partnership and business enquiries — from crypto casinos, affiliate networks or other industry contacts.

What we cannot do is manage your casino account, process a withdrawal, verify your identity or resolve a dispute with an operator. Each casino listed on this site runs its own support desk, and any account-specific issue — a delayed payout, a locked account, a bonus that didn't credit — needs to go through that operator directly, usually via live chat or a support email listed on their own site.

Account, deposit and withdrawal issues

Because every operator we cover is a separate, independently licensed business, we have no access to player accounts and no ability to intervene in a transaction. If a withdrawal is delayed or a bonus hasn't applied correctly, the fastest route is almost always the casino's own support channel — most crypto casinos offer live chat, and having your account email, deposit transaction hash and approximate timestamps ready will speed things up considerably.

If you've raised an issue with an operator and gotten nowhere, you're welcome to tell us about it. We can't force a resolution, but persistent, verifiable complaints about payout delays or unfair terms do factor into how we review and rank sites going forward.

Questions about how we rate crypto casinos

A fair amount of the mail we get is about methodology rather than a specific complaint — readers wanting to understand why one site sits above another, or how much weight we put on things like no-KYC play versus payout speed. We're glad to answer those directly. In short, our rankings weigh supported cryptocurrencies, licensing, game variety, bonus terms (including wagering requirements, not just headline figures), payout speed, and verification requirements. No operator can pay for a better position — commercial relationships with sites like LuckyRollers, BetPanda or CoinCasino may earn us a commission if you sign up through a link on this site, but that arrangement never decides where an operator lands in our rankings.

Legal, tax and responsible gambling questions

We occasionally get questions that stray into legal or tax territory — whether playing at an offshore crypto casino is legal from a specific state, or how gambling winnings and crypto gains should be reported. We can point you to general information, but we're not qualified to give personal legal or tax advice, and nothing on this site should be treated as such. For state-specific legality, check your own state's current gambling statutes; for tax questions, a licensed tax professional is the right call, since crypto gains and gambling winnings can both carry reporting obligations in the US.

If a message you send us touches on gambling harm — struggling to stop, chasing losses, or gambling beyond what you can afford — please also reach out to the National Problem Gambling Helpline at 1-800-GAMBLER. Offshore crypto casinos often don't offer the same self-exclusion tools or player protections as state-regulated operators, so building in your own limits matters more, not less. Our Responsible Gambling page has more detail on the tools available and where to find support.

Before you write in

A few quick checks can save time on both ends:

For casino-specific problems (deposits, withdrawals, bonus credits), contact that operator's own support first — we can't access individual accounts.
If you're flagging outdated information, note which casino and which detail (bonus amount, wagering requirement, supported coin) so we can verify and correct it quickly.
For general feedback or partnership enquiries, a short summary of what you're asking or offering helps us route it to the right place.
If your question relates to our terms of use or how the site operates, our Terms and Conditions page may already answer it.

You can also learn more about who we are and how we approach reviews on our About Us page.

A note on age and eligibility

Crypto Casinos is intended for adults of legal gambling age in their jurisdiction — 18 or 21 depending on the site and applicable state rules — and we don't provide any way to bypass age checks, identity verification or state-level restrictions that an operator has in place. If your enquiry relates to account verification requirements, that process sits entirely with the individual casino, not with us.